Refund policy

Last Updated: November 11, 2026

Thank you for shopping with Juveta!

We are committed to providing quality men's clothing, women's clothing, children's clothing, and baby products. Your shopping experience matters to us, and we have established this Return and Refund Policy to clearly explain our return procedures, refund conditions, and customer service arrangements.

This policy applies to purchases made through the official Juveta website and delivered within the United States.

1. Return Period

Juveta accepts eligible returns within 30 days from the date the order is delivered.

If you are not satisfied with your purchase, you may submit a return request within 30 days of receiving your merchandise.

Items requested for return after the 30-day return period are not eligible for standard returns.

If you receive a defective, damaged, or incorrect item, please contact our customer service team promptly so that we can review the issue and provide an appropriate resolution.

2. Return Eligibility and Conditions

To qualify for a standard return, merchandise must meet the following requirements:

• Items must be unused, unworn, unwashed, and unaltered.
• Items must remain in their original condition.
• Items must be free from customer-caused damage, stains, odors, or other conditions that affect resale.
• Original packaging, tags, accessories, and included components must be retained.
• A valid order number or proof of purchase must be provided.

For clothing items, products must not have been worn, washed, or altered.

For baby products and other personal-care-related items, opened or used products that no longer meet their original hygiene and safety condition are not eligible for standard returns for personal reasons.

Products with verified defects, incorrect shipments, or shipping damage will be reviewed based on the circumstances. A reasonable quality-related claim will not automatically be rejected solely because the original packaging has been opened.

All return requests must be reviewed and approved by our customer service team.

3. Items Not Eligible for Standard Returns

The following items are not eligible for standard returns for personal reasons:

1. Items that have been used, washed, worn, or altered.
2. Items damaged due to improper customer use or handling.
3. Items missing essential original components, tags, or packaging when their original condition cannot be verified.
4. Opened or used baby products and personal care products that cannot reasonably be resold due to hygiene or safety concerns.
5. Products clearly marked as Final Sale.

This section does not limit any applicable statutory consumer rights, including rights relating to defective merchandise or other protections required by law.

4. How to Request a Return

Please follow the steps below to request a return.

Step 1: Contact Customer Service

Send an email to:

juveta@vipcareo.com

Please use the subject line: Return Request.

Step 2: Provide Your Order Information

Include the following details in your email:

• Order number.
• Customer name.
• Contact email address.
• Name of the item you wish to return.
• Reason for the return.
• Product photos, when reporting damaged, defective, or incorrect merchandise.

Step 3: Wait for Return Confirmation

Our customer service team will review your order and return request and provide the necessary return instructions.

Step 4: Obtain the Authorized Return Address

All approved returns must be shipped to the designated return address provided and confirmed by our customer service team.

Please note that our business address is not our warehouse address or return address. Do not send merchandise to our business address without prior authorization.

Step 5: Ship Your Return

Follow the return instructions provided by our customer service team. Please retain your shipping receipt and tracking number until your return has been completed.

Once we receive the returned merchandise, we will inspect its condition and process the applicable refund in accordance with this policy.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

5.1 Returns for Personal Reasons

If you request a return because of an unsuitable size, color preference, change of mind, duplicate purchase, or another reason unrelated to product quality:

• The customer is responsible for return shipping costs.
• Customers must arrange and pay for return shipping.
• Original shipping charges from the initial order are non-refundable.
• We recommend using a shipping service that provides tracking information.

5.2 Defective, Damaged, or Incorrect Items

If you receive merchandise with a manufacturing defect, an item that does not match your order, an incorrect item, or merchandise damaged during shipping:

• Contact our customer service team by email promptly.
• Provide your order number and relevant product photographs.
• Once the issue is verified, Juveta will cover reasonable return shipping costs.
• Depending on the circumstances, we will arrange a refund or replacement.

Customers will not be required to pay reasonable return shipping costs for issues confirmed to be our responsibility.

6. Refund Policy

Once we receive your returned merchandise and complete the inspection, we will process your refund based on the return reason and applicable conditions.

6.1 Refund Eligibility

Merchandise that meets our return requirements and has been approved for return is eligible for a refund.

Approved refunds will be issued to the original payment method.

6.2 Refund Amount

For eligible standard returns:

• The eligible purchase price of the returned merchandise will be refunded.
• Original shipping charges are non-refundable unless otherwise required by applicable law.
• Return shipping costs paid by the customer are non-refundable.

For verified defective, incorrectly shipped, or merchant-responsibility returns, we will refund the eligible merchandise amount and applicable original shipping charges based on the circumstances.

Taxes and other charges that must legally be refunded will be handled in accordance with applicable laws.

6.3 Refund Processing Time

We will process eligible refunds within 1-3 business days after receiving and inspecting the returned merchandise.

Once the refund has been issued, the time required for the funds to appear in your account depends on the payment service provider, credit card issuer, or financial institution.

Banks and payment providers may require additional business days to display the refund in your account.

You can check the refund status through your original payment account.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team first to confirm product availability and exchange arrangements.

All exchange requests must be submitted within 30 days of delivery and must meet the merchandise condition requirements stated in this policy.

Please do not ship any merchandise for exchange without prior confirmation from our customer service team.

If the requested replacement item is unavailable, we will work with you to arrange a refund or another reasonable resolution.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible by email:

juveta@vipcareo.com

Our daily order processing cutoff time is 5:00 PM ET.

Cancellation requests submitted before 5:00 PM ET will be reviewed based on the actual processing status of the order.

Cancellation requests submitted after 5:00 PM ET will be reviewed on the next business day.

If your order has not entered the shipping process, we will make reasonable efforts to cancel the order and arrange a refund.

If your order has already been shipped or handed over to the shipping carrier, cancellation cannot be guaranteed. You may request a return after receiving the merchandise in accordance with this Return and Refund Policy.

9. Lost or Damaged Shipments

If your order is visibly damaged during transit, your package is lost, or the tracking information indicates an unusual delivery status, please contact us promptly.

Provide your order number, tracking information, and relevant photographs or supporting documentation.

We will review your order and shipping information and assist with an appropriate resolution.

For issues confirmed to be the responsibility of the shipping process or our fulfillment arrangements, we will provide a reasonable resolution.

10. Sale and Promotional Items

Items purchased through discounts, promotional campaigns, or special offers remain subject to the 30-day return period and merchandise condition requirements stated in this policy.

Products clearly marked as Final Sale are not eligible for standard returns for personal reasons. This restriction does not apply to defective merchandise, incorrect shipments, or other situations where a remedy is required by applicable law.

11. Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, or other after-sales services, please contact us using the information below.

Store Name: Juveta

Email: juveta@vipcareo.com

Phone: +1 856-599-1093

Business Address:
45 Mantua Grove Rd
West Deptford, NJ 08066
United States

Customer Service Hours:
9:00 AM – 5:00 PM ET
Closed on Sundays and U.S. public holidays.

Order Processing Cutoff:
5:00 PM ET daily. Orders placed after 5:00 PM ET will enter the order processing workflow on the next business day.

Return Address Notice:
The business address listed above is provided for business correspondence and contact purposes only. It is not our warehouse address or return address. All returns must be arranged through our customer service team, and customers must obtain the confirmed designated return address before shipping any merchandise. Please do not send returned merchandise to the business address without prior authorization.

Thank you for choosing Juveta! We appreciate your trust and look forward to providing you with a pleasant and reliable shopping experience.