Shipping policy

Last Updated: November 11, 2026

1. Shipping Destinations

Juveta currently provides shipping services to customers within the United States.

Orders are shipped to eligible residential and business addresses within our delivery coverage areas.

Customers must provide complete and accurate shipping information when placing an order.

Juveta is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping addresses provided by customers.

2. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Eastern Time (ET)

Our order schedule is as follows:

• Orders placed before 5:00 PM ET enter the current business day's processing schedule.

• Orders placed after 5:00 PM ET enter the next business day's processing schedule.

• Orders placed on Sundays or U.S. public holidays enter the next business day's processing schedule.

The cutoff time determines when an order enters the processing schedule. It does not guarantee same-day shipment.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Order processing begins according to the cutoff schedule described above.

Order processing includes:

• Payment verification.

• Order review and confirmation.

• Product preparation.

• Packaging.

• Shipment arrangements.

For order processing purposes, business days are Monday through Saturday, excluding Sundays and U.S. public holidays.

An order is considered shipped once the package has been handed over to the shipping carrier.

4. Shipping and Delivery Time

Our standard shipping transit time within the United States is 3–7 business days after the package has been handed over to the shipping carrier.

The estimated delivery schedule is:

The estimated delivery time is calculated according to our order cutoff, processing schedule, and carrier transit time.

Actual delivery dates may vary depending on the destination, carrier operations, weather conditions, and transportation conditions.

Delivery dates are estimates and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout before customers complete their purchases.

The available shipping methods and applicable shipping fees are presented at checkout.

Customers can review the shipping cost before submitting payment.

Any free shipping promotions or discounted shipping offers will be clearly displayed on our website or during checkout.

Juveta does not add undisclosed shipping or handling charges after an order has been placed.

6. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation email containing their order details.

Once an order has been shipped, a shipping confirmation email containing the tracking number will be sent to the email address provided during checkout.

Customers can use the tracking number to monitor their packages through the shipping carrier's tracking website.

Please allow time for tracking information to become available after the carrier receives the package.

7. Shipping Delays

Juveta makes reasonable efforts to process and ship orders within the stated timeframes.

Shipping delays may occur due to:

• Severe weather conditions.

• Carrier service interruptions.

• Transportation delays.

• U.S. public holidays.

• Incorrect or incomplete shipping information.

• Unexpected operational or logistical disruptions.

If your package has not arrived within the estimated delivery period, please contact our customer service team.

Please include your order number and tracking number so we can assist with checking the shipment status.

8. Incorrect Shipping Address

Customers are responsible for ensuring that their shipping information is accurate before completing checkout.

If you notice an error in your shipping address, contact us immediately.

Email: juveta@vipcareo.com

Phone: +1 856-599-1093

We will make reasonable efforts to correct the address before the order is shipped.

Once the package has been handed over to the shipping carrier, address changes may no longer be possible.

Juveta is not responsible for additional delivery costs resulting from incorrect shipping information provided by customers.

9. Lost, Missing, or Delivered Packages

If tracking information shows that your package has been delivered but you have not received it, please take the following steps:

1. Check your mailbox, front door, porch, and other possible delivery locations.

2. Ask household members or neighbors whether they accepted the package.

3. Contact the shipping carrier to request additional delivery information.

4. Contact Juveta customer service if the package remains missing.

Please provide your order number and tracking number so we can assist with the investigation.

10. Business Address and Return Address

Our business contact address is:

Juveta

45 Mantua Grove Rd, West Deptford, NJ 08066, United States.

Important: This address is for business correspondence only. It is not our warehouse, fulfillment center, or designated return facility.

Customers must contact our customer service team before returning any merchandise.

Our customer service team will provide the correct return instructions and authorized return shipping address.

Please do not send returned products to our business contact address.

Packages sent to an unauthorized or incorrect address may not be received or processed.

11. Customer Service

For questions about orders, shipping charges, delivery status, tracking information, or shipping issues, please contact us.

Juveta Customer Service

• Email: juveta@vipcareo.com

• Phone: +1 856-599-1093

Customer Service Hours:

• Monday–Saturday: 9:00 AM–5:00 PM Eastern Time (ET).

• Sunday: Closed.

• U.S. Public Holidays: Closed.

All customer service hours follow Eastern Time (ET).

Messages received outside business hours will be handled during the next available customer service period.

12. Contact Information

For shipping-related inquiries, please contact:

Juveta

Business Address: 45 Mantua Grove Rd, West Deptford, NJ 08066, United States.

Email: juveta@vipcareo.com

Phone: +1 856-599-1093

Customer Service Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time (ET). Closed Sundays and U.S. public holidays.